No Refund Policy

 

Effective Date: Jan 12, 2024

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Thank you for shopping with Utheversity.com. We appreciate your business and strive to provide the best products and services. Before making a purchase, we encourage you to read our no refund policy thoroughly to understand our practices regarding returns, refunds, and exchanges.

1. General Policy

All sales are final. We do not offer refunds or exchanges for any products or services purchased, except as required by law.

2. Exceptions

While we maintain a strict no refund policy, we do understand that exceptional circumstances may arise. In such cases, we may, at our sole discretion, offer refunds or exchanges under the following conditions:

• Defective Products: If a product is found to be defective, we will replace the item with the same or a similar product. Requests for replacement must be made within 2 days of receipt of the item.

• Incorrect Items: If you receive an incorrect item, please contact us within 2 days to arrange for the return and replacement of the item.

3. Process for Requests

To request a replacement or to report an issue, please follow these steps:

1. Contact our customer service team at contact@utheversity.com or reach out to us at 1-888-831-9993 within 2 days of receiving your order.

2. Provide your order number, a detailed description of the issue, and any supporting photographs or documentation.

3. Our customer service team will review your request and, if approved, provide instructions for returning the item or proceeding with an exchange.

4. Return Shipping

• Customers are responsible for the cost of return shipping, unless the return is due to a defective or incorrect item.

• We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Non-Returnable Items

The following items are not eligible for return or exchange under any circumstances:

• Downloadable software products

• Digital Products

• Gift cards

• Perishable goods (e.g., food, flowers)

• Personalized or custom-made items 

• Art

6. Down Payments, Deposits and Subscriptions

 

Down payments-

UTHEHAUL: Must be canceled within 48 hours of your scheduled appointment to receive a refund. Why. Our technicians are licensed contractors that are not dispatch by the hour, But by the job. When a member or non-customer schedules an appointment that request is routed to the nearest licensed contractor schedule. (Book of Appointments) Where then the Licensed contractor wallet is debited (Hold on funds to complete expectations) for the required preparations and estimations needed to fulfill the appointment and potential hire based upon the member or non-customer request of maintenance or repairs needed. Therefore if the appointment is not canceled within the 48 hours the licensed contractor loses an undisclosed fee and potentials. 

Uthe        
 

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Why? Do to the extremely low-cost of our products, Our charges are based upon several operating factors. Please take into account that we provide knowledge, information, learning tools and step by step guidance, courses and education that are incomparable to most platforms. Thank you in advance for your understanding....

6. Contact Information

For any questions or concerns regarding our no refund policy, please contact us at the information above.

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By making a purchase, you acknowledge that you have read, understood, and agreed to our no refund policy.

Thank you for your understanding and support.

Sincerely,

Utheversity.com